EV-IG Home Charging

Privacy Policy

Thank you for your interest in our website “www.ev-ig.com and www.ev-charger-shop.com” and the related subpages, as well as in our products and services.

This Data Privacy Statement describes the collection, use, disclosure, storage, and protection of your personal data. It applies to any website, irrespective of the method by which you access or use services, including access via mobile devices.By using our services and/or setting up a user account, you accept the terms of this Data Privacy Statement and our General Terms and Conditions, and expressly agree to the collection, use, disclosure, storage and protection of your personal data as described in this Data Privacy Statement.

Protecting your privacy is very important to us. Below is detailed information about how we handle your data.

A.

I. Storing access data in server log files

You can visit our website without disclosing any of your personal information. We only store access data in so-called server log files, such as the name of the file, the date and time of access, amount of data transferred and the requesting provider. This data is used solely to ensure that the site operates smoothly and to help us improve our service, and does not allow us to know any of your personal details.

II. Collecting and using data to carry out the contract and open a customer account

We collect, process and store your personal data and data regarding the devices (including mobile devices) you use when you access our services, set up an optional user account, send us information via a web form, add or update information in your user account, place orders, or get involved in dispute resolution, or contact us by any other means in relation to our services (e.g. via a contact form or email).

“Personal data” is deemed information which can be attributed to a specific person or can be used to identify this person (such as name, address, phone number, email address, financial details in relation with paid services or purchases, shipping and/or invoice details), irrespective of whether this attribution or identification is made directly on the basis of this data, or on the basis of this data and other additional information to which we have access to or are likely to have access. Non-personal data is deemed data that has been made anonymous or aggregated, and cannot therefore be used to identify a specific person in combination with other information or by other means. The relevant entry forms show which data is collected.

We use the data we have collected for the purpose of providing and improving our services, and to contact you regarding your user account and our services, as well as for processing contracts and handling your enquiries.

We use the information from them to process manage contracts and process your requests. After completing the contract or deleting your account, your data will be blocked for further use, and will be deleted after expiry of the retention periods demanded by tax and business legislation, unless you have expressly consented to the further use of your data, or we reserve any further use of data that is permitted by law and of which we inform you below. You can delete your account at any time, either by a message to the contact option described below, or through a designated function in the account.

III. Data forwarding to fulfil the contract

To fulfil the contract we may share your information with the responsible shipping company if necessary for delivery of goods. For the settlement of payments we pass on the corresponding payment data to the credit institution responsible for payment and, if applicable, payment service providers appointed by us, or to the payment service provider chosen by you during the order process.

IV. Data use when signing up for the e-mail newsletter

If you sign up to our newsletter, we will use either the necessary data, or the data separately provided by you, to send you our e-mail newsletter. You can unsubscribe from the newsletter at any time, either by a message to the contact option described below, or through a designated link in the newsletter.

V. Changes to this Data Privacy Statement

This Data Privacy Statement may be amended by us at any time. All changes to this Data Privacy Statement are published on this website, and are automatically effective as of 30 days following the publication thereof. We will inform you of the key changes to this Data Privacy Statement on our website and/or by email.

VI. Withdrawal of consent

If you withdraw your consent to use or disclose your personal data for the purposes stated in this Data Privacy Statement, we may no longer be in a position to allow you access to our services, or to provide you with all the services and customer services authorised in accordance with this Data Privacy Statement and our General Terms and Conditions that we offer to all our customers.

B.

I. Use of cookies

We use cookies on different pages in order to make your visit to our website more attractive, and to enable certain functions. These are small text files which are stored on your computer. Some of the cookies (so-called session cookies) we use will be deleted after the browser session, so after you close your browser. Other cookies (persistent cookies) remain on your computer and enable us to recognise your browser on your next visit. You can set your browser so that you are informed about the use of cookies and decide individually whether to accept or decline them for certain cases or in general. If you choose not to accept cookies, the functionality of our site may be limited.

II. Use of Google Analytics web analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (www.google.de). Google Analytics uses so-called “Cookies”, text files that are stored on your computer, to help analyse how users use the website. The information generated by the cookies about your use of this website is usually transferred to a Google server in the US and stored there. If IP anonymisation is activated on this website, your IP address will be shortened by Google within the member states of the European Union or other parties to the Agreement on the European Economic Area. The full IP address will only be transferred to a Google server in the USA and shortened there in exceptional cases. IP anonymisation is active on this website. Google will use this information on behalf of the operator of this site to evaluate your use of the website, compile reports on website activity and provide other website activity and internet related services to the website operator. The IP address communicated by your browser as part of Google Analytics is not associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we point out that, if you do so, you may not be able to use all the functions of this website to their full extent.

You can also prevent the data generated by the cookies about your use of the website (including your IP address) being released to Google and the processing of this data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plugin you can click this link to prevent Google Analytics recording data on this website in future. In this case, an opt-out cookie is stored on your computer. To delete your cookies, you will need to click the link again.

III. Use of Google AdSense

Our website uses Google AdSense, an online advertising service provided by Google Inc. (“Google”). Google AdSense uses “cookies”, text files which are stored on the user’s computer, and which allow website use to be analysed. Google AdSense also uses web beacons (invisible graphics). These web beacons can be used to analyse information such as visitor traffic to the pages of this website. The information generated by cookies and web beacons with regard to the use of this website (including user IP addresses) and the delivery of ad formats are transferred to a Google server in the USA and stored there. This information may be forwarded to an official Google partner by Google. However, Google will not combine your IP addresses with data stored by you.

The purpose and scope of the data collection, and further processing and use of data by Google, as well as your rights in this regard and settings options to protect your privacy are outlined in Google’s data privacy policies: http://www.google.de/policies/privacy/. You can completely prevent the loading of Google plugins using browser add-ons, e.g. using the “NoScript” script blocker (http://noscript.net/).

V. Use of Facebook plugins 

On our website, so-called social plugins (“plugins”) of the social network Facebook are used, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins can be identified by a Facebook logo or the phrase “social plugin from Facebook” or “Facebook Social Plugin”. An overview of the Facebook plugins and their appearance can be found here: http://developers.facebook.com/plugins

When you visit a page on our website that contains a social plugin, your browser connects directly to Facebook servers. The content of the plugin is transmitted from Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) will be transmitted from your browser directly to a Facebook server in the US and stored there.

If you are logged in to Facebook, Facebook can assign your visit to our website to your Facebook profile immediately. When you interact with the plugins, for example press the “Like” button or make a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be posted on your Facebook profile and shown to your Facebook friends.

To find out more about why and how this data is collected and further used by Facebook, and more about your rights in this respect and settings options for protecting your privacy, please see Facebook’s privacy policies: http://www.facebook.com/policy.php

If you do not want Facebook to immediately assign information collected through our website to your Facebook profile, you must log out before you visit our website on Facebook. You can completely prevent Facebook plugins loading with add-ons for your browser, e.g. with the script blocker “NoScript” (http://noscript.net/).

VI. Use of Twitter plugins (e.g. “Tweet” button)

On our website, so-called social plugins (“plugins”) of the micro-blogging service Twitter are used, which are operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). The plugins are marked with a Twitter logo – for example, in the form of a blue “Twitter bird”. An overview of the Twitter plugins and their appearance can be found here: https://twitter.com/about/resources/buttons

When you call up a page on our website containing this type of plugin, your browser establishes a direct link to Twitter’s servers. The content of the plugin is transmitted from Twitter directly to your browser and integrated into the page. Through this integration, Twitter receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Twitter account or are not currently logged in to Twitter. This information (including your IP address) will be transmitted from your browser directly to a Twitter server in the US and stored there.

If you are logged in to Twitter, Twitter can assign your visit to our site directly to your Twitter account. When you interact with the plugins, for example press the ‘Tweet’ button, the relevant information is also transmitted directly to a Twitter server and stored there. The information is also published to your Twitter feed and is visible to your Followers.

To find out more about why and how this data is collected and further used by Twitter, more about your rights in this respect and settings options for protecting your privacy, please see Twitter’s privacy policies: https://twitter.com/privacy If you do not want Twitter to immediately assign information collected through our website to your Twitter profile, you must log out of Twitter before you visit our website. You can also completely prevent the Twitter plugins and add-ons loading in your browser, e.g. with the script blocker “NoScript” (http://noscript.net/).

VII. Using Google+ plugins (e.g. “+1” button) 

On our website, so-called social plugins (“plugins”) of the social network Google+ are used, which are operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (“Google”). The plugins can be recognised e.g. by the “+1” buttons on white or coloured backgrounds. You can find an overview of the Google plugins and their appearance here: https://developers.google.com/+/plugins

When you visit a page of our website that contains a social plugin, your browser makes a direct connection to Google’s servers. The content of the plugin is transmitted from Google directly to your browser and integrated into the page. Through this integration, Google receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Google+ account or are not currently logged into Google+. This information (including your IP address) will be transmitted from your browser directly to a Google server in the US and stored there.

If you are logged into Google+, Google can immediately assign your visit to our website to your Google+ profile. When you interact with the plugins, for example press the ‘+1’ button, the relevant information is also transmitted directly to a Google server and stored there. The information is also published to your Google+ feed and is visible to your contacts.

To find out more about why and how this data is collected and further used by Google, more about your rights in this respect and settings options for protecting your privacy, please see Google’s privacy policies: http://www.google.com/intl/de/+/policy/+1button.html

If you do not want Google to immediately assign information collected through our website to your Google+ profile, you must log out of Google+ before you visit our website. You can also completely prevent the Google plugins and add-ons loading in your browser, e.g. with the script blocker “NoScript“ (http://noscript.net/).

VIII. Use of New Relic plugins 

We use the web analytics service “New Relic” provided by New Relic Inc., 188 Spear Street, Suite 1200, San Francisco, CA 94105, USA, for monitoring the availability and performance of our server. New Relic collects and stores data used to create user profiles using pseudonyms. These user profiles are used to measure the technical performance data (for example reply and load times) which are analysed with the aim to improve our server performance. To do so we may work with cookies. These are small text files which are saved locally on the computer of the site visitor and enable the user to be recognised on the next visit to our website. The pseudonymised user profiles are not merged with the personal data of the pseudonym user without the separately granted, explicit consent of the respective party. For more details and information on the specific data protection regulations of New Relic visit: http://www.crazyegg.com/privacy

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by deactivating the cookies in your browser settings. To do so, consult the relevant help file or help function of your browser. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

IX. Use of Crazy Egg plugins 

On this website “Crazy Egg“, a web analytics service provided by Crazy Egg, Inc. 16220 Ridgeview Lane, La Mirada, CA, 90638 USA, collects and stores data used to create user profiles using pseudonyms. These user profiles are used to analyse mouse movements and clicks on our website and are evaluated for the purpose of improving and designing our services according to demands. To do so we work with cookies. These are small text files which are saved locally on the computer of the site visitor and enable the user to be recognised on the next visit to our website. The pseudonymised user profiles are not merged with the personal data of the pseudonym user without the separately granted, explicit consent of the respective party. For detailed information on the data protection regulations of the applied software visit: https://newrelic.com/privacy

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by following the instructions at the following link: http://www.crazyegg.com/opt-out. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

X. Use of Zopim plugins 

To improve the communication with our online shop customers we use the online chat of the service provider Zopim Technologies Pte Ltd, 8 Prince George’s Park, Extension Block Singapore 118407. If you have any questions regarding our products, service or company you are welcome to contact us by chat. All visitors to our webpages are registered with their IP address and the currently visited page. Zopim collects and stores data used to create user profiles using pseudonyms. To do so Zopim works with its own cookies. These are small text files which are saved locally on the computer of the site visitor and enable the user to be recognised on the next visit to our website. The pseudonymised user profiles are not merged with the personal data of the pseudonym user without the separately granted, explicit consent of the respective party. The information created by the cookies on the customer’s use are standardly transferred to and stored on a Zopim server in the USA. For more details and information on the specific data protection regulations of Zopim visit https://www.zopim.com/privacy

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by deactivating the cookies in your browser settings. For more details consult the relevant help file or help function of your browser. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/). Please note that without cookies you may possibly not be able to use the chat service of this service provider, or only to a limited extent.

XI. Use of AddThis plugins (e.g. “Share”-Button) 

This website contains Addthis plugins which enable you to set bookmarks and share interesting web contents. The use of Addthis requires cookies. The data created in this connection (for example time of use and browser language) are transferred to and processed by the Add This LLC in the USA. For detailed information on the processing of data by Add This LLC and the data protection regulations maintained by Add This LLC visit www.addthis.com/privacy. This website mainly provides information on the type of the used data and the intended purpose. The relevant data are not processed by us. By using the Addthis box you agree to the processing of the data by Add This LLC, e.g. to the extent specified at www.addthis.com.

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by following the instructions at the following link:  http://www.addthis.com/privacy/opt-out. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

XII. Using ScorecardResearch plugins 

The tracking on our websites and online presence is integrated by ScorecardResearch, a service from Full Circle Studies, Inc. (Full Circle Studies, Inc., 11950 Democracy Drive Suite 600 Reston, VA 20190, USA). ScorecardResearch is able to compile reports on internet behaviour and trends by collecting data on internet behaviour on specific websites which have registered with comScore, Inc. ComScore, Inc. is a recognised authority on internet and general economic trends, and the data it gathers is regularly used by leading media and by major internet service providers throughout the world. ScorecardResearch uses its own cookies to gather data. These are small text files which are stored locally on the computer of the site visitor, and which therefore enable us to remember you on your next visit to our website. The pseudonymised usage profiles shall not be combined with personal data relating to the holder of the pseudonym, without the separate express consent of the data subject. The information generated by the cookie with regard to the use of this website by the user is normally transferred to a ScorecardResearch server in the USA and stored there. Further details on the measuring process and the data privacy policy of ScorecardResearch can be found at http://www.scorecardresearch.com/privacy.aspx?newLanguage=3.

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by following the instructions at the following link: http://www.scorecardresearch.com/Preferences.aspx. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

XIII. Use of Lead Inspector plugins

In order to statistically evaluate the visitors’ access for marketing purposes, data on web visitors are collected, processed and stored using the technologies of Lead Inspector GmbH. On the basis of these data, the Lead Inspector GmbH technology identifies an address, but only in cases where it can be ensured that the visitor is a company and not a single person. For this purpose, so-called cookies can be used. Cookies are small text files which are stored on your computer and which allow an analysis of your use of the website. The company data collected by Lead Inspector GmbH may also contain personal data. Lead Inspector GmbH may use information provided by visits to the websites to create anonymous usage profiles. As far as IP addresses are collected, they will be anonymized immediately after collection by deleting the last number block.

You can object to data collection and storage by Lead Inspector GmbH at any time by clicking this link: https: //www.leadinspector.de/widerspruch. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

XIV. Use of Criteo

On our websites and online offers, we use the tracking technologies of Criteo GmbH. These allow us to address Internet users, who have visited our website, on the sites of our partners with targeted product recommendations in the form of advertising banners. The insertion of these advertisements on the pages of our partners is based on cookies and an analysis of your previous usage behavior. This analysis is anonymous; no usage profiles are combined with your user name.

You can revoke the collection and storage by Criteo GmbH at any time and with immediate effect for the future by following the instructions at the following link: https://criteo.com/de/privacy. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

D.

I. Order rating reminder by email

Insofar as you have granted your express consent for us to do so during or after your order by marking the relevant check box, or by clicking the button provided for this purpose, we shall use your email address to remind you to rate your order using the rating system provided. Consent may be withdrawn at any time by notifying the contact option listed below.

II. Right to information and contact 

In the event that you have given us your explicit consent during or after placement of your order by activating the relevant checkbox or clicking the relevant button, we will use your email address to send you a reminder to rate your order using our rating system. You can revoke your consent at any time by sending a message to the contact specified below.

III. Security

In order to minimise risks in relation to its loss, misuse or unauthorised access to it, as well as unauthorised disclosure and alteration, your data is protected by technical and organisational security measures. For example, we install firewalls and data encryption to protect this data, as well as implementing physical access restrictions in our data centres and permission controls for data access. If you suspect that your account is being or has been misused, please contact us without delay. Our contact details can be found below in the section on queries or complaints.

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