EV-IG Home Charging

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Frequently asked questions…

We understand you may have questions, please read our FAQ below: For any further requests or support send us your questions to support@ev-ig.com

It’s possible to charge your electric car with the normal plug/wall socket charger cable supplied with the vehicle, but it’s slow and offers fewer options than a dedicated home charge point. Some of the most common reasons our customers choose to have a fit-for-purpose charge point installed included:

Safety

Charging an electric car requires a high and consistent electric current over a long period of time. It is generally considered that a standard electrical socket is not suitable for such a prolonged period of use and overheating of the socket may occur.

Speed of charge

A 2.3kW plug for a wall socket typically takes more than 20 hours to fully charge an EV, while a typical 7.4kW/11kW wallbox home charging device will comfortably charge the average electric vehicle overnight usually within eight hours depending on the cars battery size.

Convenience

One of the criticisms levelled at electric cars is the amount of time they can take to charge. However, most EV owners charge overnight with a dedicated wall-mounted device, which means they wake up to a fully charged vehicle every morning. Think about it more like your smartphone – rather than waiting for the battery to run empty before you charge, it is charged regularly and usually when you’re not using it. Electric vehicles are used in a similar way.

In fact, you will save time because you will no longer need to drive to a petrol station, (potentially) queue for a pump, fill it up and pay – an EV is ready for you every morning.

Plug-in EVs are the future

There is no doubt that plug-in electric vehicles are the future of motoring in Europe. By starting the process of installing an EV charge point today, you will be able to enjoy faster, safer charging now and for your inevitable future electrics cars.

Using a Home Wallbox

When you have your EV Charger installed at home the installation engineer will explain how to use the EV Charger to you. There will be a process of how to get the EV Charger started and how to stop the charging.
There will be a series of lights on the EV Charger that tells you the status of the EV Charger and if it is charging correctly. These are specific to each EV Charger, so you need to read the instructions carefully.

    Usual Process for charging at home:
  • Park your car within reach of your EV Charger ensuring you have enough length of cable to reach the plug socket of your car.
  • Release the catch to unlock the access panel to your Plug panel in the car.
  • Plug the socket from the EV Charger into the plug of your car.
  • Using the correct process for your EV Charger start the charging process.
  • When the car has charged sufficiently for your next trip stop the charging process with the correct process for your EV Charger.

You can charge your electric car at home as often as you need to. It can be treated the same as charging a mobile phone, fully charging overnight and topping up in the day if necessary.

While it is not necessary for most to charge every day, many drivers plug in each time they leave their car out of habit, giving them maximum flexibility should they have to make an unexpected journey.

  • By charging overnight, electric car drivers can take advantage of cheap night time electricity rates if available.
  • Overnight charging also ensures that the car’s battery is full each morning for the day ahead. You don’t need to unplug once the battery is full, charging will stop automatically with a dedicated home charger.
  • Most drivers also make use of charging facilities at their workplace or public destinations to top up their charge.

Sometimes need to use a public charger. This guide explains how to use the different types of public charger and some of the differences to look out for.

Most EV drivers will charge at home. When you consider the average commute in the UK is just 10 miles and your is parked at home overnight for 10-12 hours this makes complete sense. In fact, only 3-6% of driving per year is more than 100 miles. This means most EV drivers will rarely need to use a public charger and will instead keep their car topped up at home, but there will be times when you need a public charger for longer journeys.

When you do use a public charger, it’s also very unlikely you will need to fully charge. Instead, it’s better to add the miles you need to reach your destination where you can hopefully charge overnight again.

Public Charger Types Compared
On-the-Road Public Chargers Destination Chargers
When are they used? Long journeys or if you’re running low While you’re doing other things and the car is stationary, such as while you’re shopping, at work, or staying at a hotel
Typical Location Motorway services or near major roads; some Shell and BP petrol stations Workplace, supermarket car parks, shopping ventres, hotels, gyms
Typical Charging Output 50kW – 150kW 11kW – 22kW
Typical Charging Speed 320 – 400 km an hour 48 – 96miles an hour
Payment Method Pay-as-you-go via app or contactless; app subscription; RFID card/fob Pay-as-you-go via app or contactless; app subscription; RFID card/fob
Typical Cost .20-.30€ /kWh; some providers are much higher such as IONITY Free; .20-.30€ kWh used
Connection Types Tethered – CCS, CHAdeMO, Type 2 Untethered – Type 1 and Type 2, although you will need to bring your own charging cable
Example Operators BP Chargemaster POLAR; IONITY; Ecotricity; PodPoint; GeniePoint; InstaVolt; Tesla (for owners only) PodPoint; POLAR; Engenie; GeniePoint; AlfaPower, FastNed, Source and other regional operators

On-the-road charging

Rapid chargers are easily identifiable thanks to their size, location and cable attachments. They resemble a traditional petrol pump, are quite large and have a number of units for multiple vehicles, as well as being located near major roads such as motorways.

They also have the rapid charging cable already attached, like a petrol pump. It’s best to check in advance to make sure your vehicle is compatible, but many rapid chargers include the main rapid charging connections – CCS and CHAdeMO – while some also include a Type 2 cable for fast AC charging.

On a longer journey, most people have a “bladder range” and will generally stop for a break anyway. This is the ideal time to use a rapid charger to add some miles to your electric car.

Rapid chargers are the fastest chargers available, but the charging speed can vary depending on the type of unit.

  • The most common rapid chargers are 50kW which will charge from 0-80% in less than 40 minutes for most cars.
  • If your car already has range then it won’t take as long to charge up – for example from 30% to 60%.
  • There are an increasing number of even faster chargers, such as the IONITY Rapid chargers which go up to 350kW and promise 1000 miles an hour of range.
  • Some electric cars have a max charging speed of 50kW, while a number of other cars can go up to 150kW such as the Tesla Model S  and the Audi e-Tron

Destination charging

Destination chargers tend to be slower than rapid chargers. Instead of charging your car super-fast so you can get on with your journey, they tend to be located in places where cars are parked for a significant period of time, such as a supermarket car park, gyms, coffee chains, hotels or workplaces.

  • Like home chargers, most destination units will charge at 7.4kW and others will go up to 22kW. The charging speed will depend on the unit itself and your vehicle.
  • Many businesses are offering EV charging as a perk to employees. If you’re able to take advantage of this, then your electric car running costs will be even lower.
  • Some destination chargers, at hotels or gyms for example, are free if you are a customer. But you will need to check first.
  • Otherwise, most chargers in public spaces are pay-to-use service.
  • Destination chargers are best used to “top up” your EV range while you are busy doing other things, such as shopping or at work.
  • Most workplace chargers will be 7.4kW, adding about 48 km an hour depending on how full your battery already is.
  • Some workplaces may offer 22kW AC charging, but most vehicles are limited to 11kW or 7.4kW .

Plugging in to a public charger

The act of plugging in your electric vehicle using a public charger is very simple.

  1. Locate the charger and park up
  2. Open your charging port (this may be on the front of your vehicle or on the side)
  3. Plug in – if the charger has no cable, you will need to use your own. If a cable is attached to the charger, select the right connection for your car and plug it in.
  4. Payment – the charger should recognise your vehicle is connected. You should now be able to pay for the service and start charging.

The principle of using a public charger does not fundamentally change, but there are some differences between chargers depending on the operator and location. This table shows the basic differences, but you can find more detail further down the page.

The cost to charge an electric car in Europe varies between home, work and public charging.

For a typical electric car with a 60kWh battery and ~200 mile (320km) range:

Charging at home: Costs about £7.80 (9,75€) vfor a full charge.

Charging at work: Many employers will install workplace charging points and typically offer free access throughout the day.

Charging at public locations: Public charge points at supermarkets or car parks are often free to use for the duration of your stay.

Rapid charging: Rapid charging points are normally found at motorway service stations and typically cost £6.50 (8,13€) for a 30 min, ~100 mile (160km) charge.

Payment for a public charger (if it isn’t free) is usually done via a contactless card payment, smartphone app or RFID card – there are no kiosks to pay at and the payment process is completed before charging begins.

  • Contactless
    Contactless payments are becoming increasingly common at paid-for public chargers allowing for faster payments. In this case, follow the instructions which should be located on the charging post or on screen and tap your contactless card when instructed. This should initiate the charge in most cases.
  • Smartphone app
    Most public charger operates have a mobile phone app, which allow you to pay for the service. Some operators require you to use the app to access the charger. While there are benefits in many cases to registering an account, such as faster payment, most will allow you to “Pay as a Guest”. Download the relevant app, follow the on-screen instructions to pay and activate the charger.
  • RFID
    Some charger operators also use an RFID card. This is not a requirement (there should be an alternative such as a smartphone app or contactless), but RFID card can make using public chargers quicker and easier.
    If you use a particular charging operator regularly, then it may be worth requesting an RFID card that is synced with your account.

 

Costs to use a public electric vehicle charge point

Costs vary, but there are two primary methods of pricing up the service:

  1. Cost per kWh – this basically charges you for the power you use. The longer you charge for, the more you will pay. This is useful if you only need to top up your battery or if you are taking advantage of a charger while you are shopping for example.
  2. Flat fee – some chargers have one price for accessing the service. For example, the IONITY network of chargers cost 8-10€ per session. These types of chargers are better if you need a lot of charge, so it’s best to get as much as you can for your money.

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